Posted by:
fuzz (---.cable.ubr05.na.blueyonder.co.uk)
I acctually have to admit to working for a telesales company, although only for two shifts until I gave up because I felt like too much of a bastard.
The thing I noticed there was that people would get really angry with you (understandably), but couldn't put the phone down. Most people seem to have a reluctance to putting the phone down when someone else is talking, regardless of whether they want to hear what they are saying.
Personally I put the phone down halfway though the "we were just wond"//CLICK. The way I get round being able to talk to offical type people on the phone is by assuming that any hard moments are entirely their fault, and metaly blaming them for making life hard for me, but then I always I assume I know better than anyone else.
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